Once your chain is cut, your sale is final. No returns, refunds or exchanges. Full payment is due at time of service. We accept: Credit Card, Apple Pay, Zelle, Venmo, PayPal & Cash. Children 10 and under: For safety purposes, I will be happy to create a custom piece for children 10 and under using a clasp or an unwelded jump ring for all jewelry. Children 11 and up, I will do permanent jewelry only when the parent/guardian is present with a signed waiver. Skin reactions can occur if you have any allergies or sensitivities to any metals (gold, silver, or other base metals), based on your body chemistry (foods you eat, low iron), chemicals (pools/spa, cleaners), lotions and/or allergies. Simply Chosen is not responsible for any skin reactions and does not refund for these instances. Although the jewelry is called “permanent”, it is not indestructible. Since we are human and all live very busy lives, overtime you will experience stretching, misshaping and possibly a break due to various reasons since the jewelry is worn 24 hours/7 days a week without a clasp to remove it. The daintier the chain, the more fragile. Should you experience stretching misshaping or a break, please contact me directly for repair. Simply Chosen is not responsible for lost jewelry. If the chain or jump ring breaks, keep your chain and contact me regarding repairs. I will re-weld your jewelry for free if you have your chain. If not, you can purchase the same chain and/or charm with a 30% discount. To be fair, if you are coming back for the 3rd time due to another break, permanent jewelry just may not be for you. At that point, we would need to add a clasp to your jewelry, and you will incur a $15.00 charge moving forward for repairs.  If you need to remove your jewelry due to any medical procedures, be sure to cut it at the jump ring. Remember to keep the chain & contact me for an appointment to re-weld.